Refund Policy

Last updated: April 1, 2023

Thank you for your purchase at PaperTrail. We appreciate your love for our pizzas and are committed to ensuring that you enjoy our products. The following policy outlines the conditions under which a refund may be requested and processed for orders placed through our website papertrail.sbs or by phone +39 02 7602 3155.

Order Cancellation

If you wish to cancel your order, please do so within 5 minutes of placing the order. Due to our quick processing times, we cannot guarantee cancellation after this timeframe. If successful, you will receive a full refund in the original payment method.

Non-Delivery or Incorrect Order

In the rare event that your order is not delivered or if you receive the incorrect items, please contact us immediately, and no later than 24 hours after the estimated delivery time. We will either arrange for the correct items to be delivered or issue a refund to your original payment method.

Quality Concerns

We stand behind the quality of our pizzas. If your order doesn't meet your satisfaction due to quality issues such as under/over-cooking or incorrect toppings, please contact us within 2 hours of receipt. We'll offer a new pizza free of charge, or a refund depending on your preference.

Refund Processing

All refunds will be credited to the original form of payment. Refunds may take up to 7-10 business days to appear on your statement, depending on your bank or credit card issuer.

Non-Refundable Items

Orders that have been fully consumed or discarded, or issues reported after the stated timeframes are not eligible for refunds. Custom orders with special instructions that have been fulfilled accordingly cannot be refunded.

Gift Cards

Purchases of gift cards are non-refundable; however, they can be used on future orders at PaperTrail.

Exchanges

We do not offer direct exchanges on any of the products sold.

Contact Us

If you have any questions or concerns regarding your order, please contact us at +39 02 7602 3155 or visit us at Pizzeria Bella Napoli, Via Vittorio Emanuele, 45, 20122 Milan, Italy

We take customer satisfaction seriously and will strive to provide fair solutions to any issues that may arise. Our goal is for every customer to be happy with their purchase at PaperTrail.

Amendments

PaperTrail reserves the right to modify this Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on papertrail.sbs.